You recently received communication from us about the compatibility of AndroidTM Operating System (OS) 13 and the FreeStyle LibreLink and FreeStyle Libre 3 Apps*. This may have resulted in extended periods of signal loss in the app which could have impacted your ability to receive glucose alarms and readings (FreeStyle Libre 3 only).
We’re pleased to inform you that our latest version of the FreeStyle LibreLink and FreeStyle Libre 3 Apps, (2.8.4 and 3.4.2) are now compatible with Android OS 13. Please update your FreeStyle LibreLink App and FreeStyle Libre 3 App for Android OS to the latest versions (2.8.4 and 3.4.2) as soon as possible to ensure you are receiving glucose alarms and readings (FreeStyle Libre 3 only) on your smartphone when using the apps with Android OS 13.
To check which version of the apps you have, view the About screen in the apps. Please ensure you are using version 2.8.4 and 3.4.2 and running a minimum Android OS of 8 on your smartphone. If your apps were not automatically updated to versions 2.8.4 and 3.4.2, you can update your apps manually following these steps:
- Open the Google Play Store app
- At the top right, tap the profile icon
- Tap Manage apps & device. Locate the FreeStyle LibreLink App and FreeStyle Libre 3 App labeled "Update available"
- Tap Update
To check which Android OS version is running on your smartphone, follow the instructions below:
- Open your smartphone Settings
- Near the bottom, tap About phone, then Android version
Thank you for your patience while we prepared the latest version of the apps. If you need further support, please contact Abbott Customer Service at 0800 170 11 77. We are happy to answer your questions Monday – Friday 8am – 8pm and Saturday 9am - 5pm, excluding Bank Holidays.
*Android is a trademark of Google LLC
