You recently received communication from us about the compatibility of AndroidTM Operating System (OS) 13 and the FreeStyle LibreLink App*. This may have resulted in extended periods of signal loss in the app which could have impacted your ability to receive glucose alarms.
We’re pleased to inform you that our latest version of the FreeStyle LibreLink, App (2.8.4) is now compatible with Android OS 13. Please update your FreeStyle LibreLink App for Android OS to the latest version (2.8.4) as soon as possible to ensure you are receiving glucose alarms on your smartphone when using the app with Android OS 13.
To check which version of the app you have, view the About screen in the app. Please ensure you are using version 2.8.4 and running a minimum Android OS of 8 on your smartphone. If your app was not automatically updated to version 2.8.4, you can update your app manually following these steps:
Open the Google Play Store app
At the top right, tap the profile icon
Tap Manage apps & device. Locate the FreeStyle LibreLink App labeled "Update available"
To check which Android OS version is running on your smartphone, follow the instructions below:
Open your smartphone Settings
Near the bottom, tap About phone, then Android version
Thank you for your patience while we prepared the latest version of the app. If you need further support, please contact Abbott Customer Service via Geffen Medical at *6364. You can call us from Sunday to Thursday from 8:30am to 6:00pm, Friday from 8:30am to 12:15pm (excluding Statutory Holidays) for assistance.
*Android is a trademark of Google LLC